3DEXCITE Support

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Support & Resources

You’re moments away from the help you need

No question is too big or small. We are here to make sure you get the most out of our solutions on the 3DEXPERIENCE® platform and 3DEXCITE DELTAGEN.

Our Quicklinks will guide you through the different sections of this page, and make it easy to: try DELTAGEN Marketing Suite, Contact Support to get further help with a question, learn more about our solutions through Software Documentation and find out what the latest Recommended Drivers are for DELTAGEN.

Let’s get started…

Quicklinks:

  • DELTAGEN Marketing Suite Trial
  • Contact Support
  • Software Documentation
  • Recommended Drivers

Try DELTAGEN Marketing Suite

DELTAGEN HUB

Prepare CAD data for use in Marketing and Sales experiences by applying logistics, metadata enrichment, performance requirements and variant creation to your model, with the option to import it to the game engine of your choice. DELTAGEN losslessly exports data to Unreal® Engine, Unity® Technologies, and Maya® for truly unlimited possibilities.

DELTAGEN STAGE

Experience the leading 3D Visualization tool with more than enough CGI horsepower to create stunning movies, images and more to power your marketing campaigns. Encompassing all features of DELTAGEN ROBOT and HUB, while adding premium finishing tools, DELTAGEN STAGE can truly do it all. Create layers automatically with DELTAGEN Layer Creator, a feature that dramatically speeds up the production of online configurators. Achieve results in hours, instead of weeks, thanks to the latest advances in software automation.

Contact our Professional Support Team:

3DEXCITE staff is always ready to assist and to ensure your experience with our software is the best it can be.

Customers who received their license from 3DEXCITE, please click below to contact us directly for support, or to request a software download

Customers who received their license from Dassault Systémes via a License Key Order (LKO), please click below and use your DS Passport to gain access.

Recommended NVIDIA® GPU & Drivers for 3DEXCITE DELTAGEN

3DEXCITE DELTAGEN Version 3DEXCITE DELTAGEN Build NVIDIA® Driver
DELTAGEN 2020x Refresh 1 2020.1.23559 431.70
DELTAGEN 2020x GA 2020.1.23465 431.70

Recommended GPUs

Qualified Validated Compatible
NVIDIA® Quadro:
RTX6000, P6000, GV100, M6000
NVIDIA® Quadro:
RTX5000, P5000, P4000, GP100, M5000, M4000
NVIDIA® Quadro:
RTX4000, M2000

Qualified: tested using extensive functional workflows.
Validated: tested using basic functional workflows.
Compatible: no functional workflow coverage, but no known technical limitations.

3DEXCITE DELTAGEN Version 3DEXCITE DELTAGEN Build NVIDIA® Driver
DELTAGEN 2019x RF2 2019.1.18652 430.86
DELTAGEN 2019x RF1 2019.1.18548 411.95 1.)
DELTAGEN 2019x 2019.1.18343 391.74

Recommended GPUs

Qualified Validated Compatible
NVIDIA® Quadro:
RTX6000 1.), P6000, GV100, M6000
NVIDIA® Quadro:
RTX5000 1.), P5000, P4000, GP100, M5000, M4000
NVIDIA® Quadro:
RTX4000 1.), M2000

Qualified: tested using extensive functional workflows.
Validated: tested using basic functional workflows.
Compatible: no functional workflow coverage, but no known technical limitations.

 

1.) To use RTX GPUs you need at least DELTAGEN 2019x RF1 and the NVIDIA driver 411.95.