3DEXCITE Support

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Support & Resources

Need Assistance?

No question is too big or small. We are here to make sure you get the most out of our solutions on the 3DEXPERIENCE® platform and with 3DEXCITE DELTAGEN.

Our Quicklinks will guide you through the different sections of this page and make it easy to: try DELTAGEN Marketing Suite or  Contact Support to get help with a question. Learn more about our solutions through Software Documentation and find out what the latest Recommended Drivers are for DELTAGEN.

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Contact our Professional Support Team:

3DEXCITE staff is always ready to assist and ensure your software experience is the best it can be.

Customers who received their license from 3DEXCITE, please click below to contact us directly for support or to request a software download

Customers who received their license from Dassault Systémes via a License Key Order (LKO), please click below and use your DS Passport to gain access.

Recommended NVIDIA® GPU & Drivers for 3DEXCITE DELTAGEN

3DEXCITE DELTAGEN Version 3DEXCITE DELTAGEN Build NVIDIA® Driver
DELTAGEN 2021x 2021.1.27326 442.50
DELTAGEN 2021x RF1 2021.1.27470 462.59

Recommended GPUs

Qualified Validated Compatible
NVIDIA® Quadro:
RTX6000 1.), P6000, GV100, M6000
NVIDIA® Quadro:
RTX5000 1.), P5000, P4000, GP100, M5000, M4000
NVIDIA® Quadro:
RTX4000 1.), M2000

Qualified: tested using extensive functional workflows.
Validated: tested using basic functional workflows.
Compatible: no functional workflow coverage, but no known technical limitations.

 

1.) To use RTX GPUs you need at least DELTAGEN 2019x RF1 and the NVIDIA driver 411.95.

3DEXCITE DELTAGEN Version 3DEXCITE DELTAGEN Build NVIDIA® Driver
DELTAGEN 2020x Refresh 1 2020.1.23559 431.70
DELTAGEN 2020x GA 2020.1.23465 431.70

Recommended GPUs

Qualified Validated Compatible
NVIDIA® Quadro:
RTX6000, P6000, GV100, M6000
NVIDIA® Quadro:
RTX5000, P5000, P4000, GP100, M5000, M4000
NVIDIA® Quadro:
RTX4000, M2000

Qualified: tested using extensive functional workflows.
Validated: tested using basic functional workflows.
Compatible: no functional workflow coverage, but no known technical limitations.